Sandton · Broadacres
Freezer Not Freezing — Broadacres
Freezer Not Freezing in Broadacres: symptoms, likely causes and how a technician diagnoses and repairs it.
Broadacres is estate and smallholding living on the northern edge.
Larger-capacity and standalone freezer units.
Symptoms
- Ice cream soft
- Frost melting
- Freezer above -12°C
Likely causes
- Defrost heater stuck on
- Fan failure
- Refrigerant leak
- Compressor weakness
How we repair it
Defrost circuit and sealed-system tests are run in sequence to isolate the cause.
Our process in Broadacres
- Book by phone, WhatsApp or the online form — you get a confirmed time window
- On-site diagnosis with proper test equipment, not guesswork
- Written quote before any part is ordered or fitted
- Repair completed on the visit where the spare is on the van
- Temperature verified over a full cycle before we leave
Questions from Broadacres customers
How quickly can a technician reach Broadacres?
Broadacres is inside our core coverage, so most bookings are attended same-day or next working day. Emergency slots are reserved daily.
What does freezer not freezing in Broadacres cost?
A diagnostic callout fee is quoted before booking and credited against the repair. Parts and labour are quoted in writing after diagnosis — nothing is replaced without your approval.
Do you guarantee the work?
Yes. Completed repairs carry a workmanship warranty, and any replaced part carries its supplier warranty.
Do you work on commercial equipment too?
Yes — display fridges, bottle coolers, cold rooms and catering freezers across Broadacres and the wider Sandton area, scheduled around trading hours.